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Right of withdrawal


1- Right of withdrawal   

You are entitled to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier hired by Cablematic, acquired the physical possession of the goods. To exercise the right of withdrawal Cablematic shall notify its decision to withdraw from the contract by an unequivocal statement. If desired, you can use a model withdrawal form, although its use is not mandatory (see form proposed in paragraph 2.

The unequivocal declaration of withdrawal should reach Cablematic by any of the following means:

  • By email to comercial@cablematic.com
  • By phone at +44 2035146931
  • By fax to +34 934 987 114
  • By letter sent to the address: Santander 61, 08020 Barcelona, ES.

To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.

In case of return of the product, the contract will be canceled and the money will be refunded once we receive the returned product. The amount of the returned product will be refunded by the same route by which the payment was made.

The product must be returned complete with all its components without writing manuals, and original packaging. At least keep the original packaging until the withdrawal period has ended. If the returned products arrive incomplete or damaged as a result of misuse, Cablematic reserves the right to refund only part of the amount paid for the returned products.

The right of withdrawal does not apply in respect of contracts of sale of goods supplied specifically for the customer according to customer specifications or custom. For example Cablematic orders must explicitly perform to meet customer needs, technically adapted to customer specifications, or products outside the catalog Cablematic products.

Cablematic assumes the cost of return only in case of incorrect shipment or defective product. Otherwise, the customer shall bear the cost of return. If you wish to make a return, please contact first with Cablematic for instructions and avoid mistakes. The goods must reach Cablematic no later than 14 calendar days from the date of notification of withdrawal from the contract.


2 - Proposed optional model withdrawal form   

Attn Cablematic Dos Mil S.L.U.,

Hereby I inform you that I give up my contract of sale of the following goods and I bring them the following information:

  • Product either.
  • Date of receipt of the goods.
  • Name the consumer.
  • Address the consumer.
  • Consumer Signature (only if this form is submitted in paper).
  • Date of withdrawal.

3 - Special Extension of the right of withdrawal   

In an effort to offer better customer service, wide Cablematic within product returns beyond the legal obligation to withdraw within 14 calendar days from receipt of order. Cablematic provides this service completely optional but at a cost to the customer.

The customer can make the return on an additional period of 100 days from the completion of the legal withdrawal period (14 calendar days). This means that the customer can exercise the right of withdrawal without charge, within the first 14 calendar days of receipt of order. And you can also exercise the withdrawal to cost, within 15-114 days from receipt of order. From day 115 from receipt of order, Cablematic not accept any returns.

Conditions for optional return:

  • The product must be in perfect condition (like new).
  • The product must still be in the catalog Cablematic.
  • Cablematic should confirm acceptance of the optional return. Acceptance of return by Cablematic does not guarantee the final compost product. Depend on the state in which they are received.
  • The material should reach Cablematic no later than 7 days from the acceptance of the optional return by Cablematic.
  • The return costs are charged to the client.
  • Formula for calculating the price of optional return: PRICE x ((114 - DAYS) / 100). PRICE is the purchase price. DAYS are the number of days from receipt to return acceptance by Cablematic.
  • An optional service that Cablematic has no obligation to offer.

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Cablematic Dos Mil SLU, Santander 61, 08020 Barcelona (Spain) - Hours: 08:00 to 17:00 Monday to Friday
Prices exclude VAT unless otherwise stated. Shipping not included
Phone: 2035146931 info@cablematic.com VAT number: ES-B62231261
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